Q: What is the turnaround time for an order?

Once we have the artwork for your order in one of our accepted formats, we will submit a proof within 1-2 working days. Production time is normally 7-10 working days from proof approval. If you need your promotional magnet order filled sooner, please call us to discuss your exact requirements.

Q: What is the largest size and smallest magnet you can print and die cut?

Our maximum sheet size per magnet is 14.125” x 22.125”; the smallest is 1.5” X 1.5”. Custom production options are available to produce oversize outdoor/vehicle magnets. 

Q: What types of files are accepted?

We accept Illustrator, InDesign, and Photoshop files. PDF or EPS files are preferred in any application listed. When sending files, please make sure any placed images are high resolution (300dpi) and CMYK to ensure print quality. Embed all images and convert all fonts to outlines BEFORE saving, or include a folder with all fonts and images. Sorry, No .pub files accepted.

Q: Will Magnetic Attractions design artwork for a client?

Yes, our experienced design team can create artwork for any promotional magnet or magnetic sign(s). We charge $75.00 per hour for any artwork preparation done in-house.

Q: How much does a proof cost?

Your initial PDF color proof is free. This proof does not show exact color. If color matching is critical, we recommend a press proof, available at an additional fee.

Q: What are your set-up charges?

There are no artwork set-up charges for promotional magnets from Magnetic Attractions. You will receive a net price for all items quoted. Variable printed magnets will require a set up fee based on the scope of your order and will be quoted before finalizing your order.

Q: Can you do color matching?

Digital offset magnetic printing is limited to a four-color process. For larger volume, flexographic jobs, PMS and spot colors can be matched.


Q: Can you cut any magnet shape?

Our die cutting capability is quite extensive. However, we reserve the right to make slight modifications, to accommodate our steel rule die cutting process.

Q: What is your standard material thickness?

Unless quoted otherwise, all jobs are standard 25 mil overall thickness. Thickness on any job has a stated tolerance of +/- .003”.

Q: What magnet thicknesses are available for printed magnet products?

We can offer magnet thickness ranging from .020” to .070”. Please call your sales or customer service specialist for specific quote requirements.

Q: What is your policy for overruns or under-shipments?

These are calculated at +/-5% of your ordered quantity. Unless notified in advance on your purchase order, we will ship and bill on actual quantities shipped.

Q: From where will you ship our personalized magnets?

All your orders ship FOB, from our plant in El Cajon, CA.

Q: How are the magnets packaged?

We package your magnets bulk in cartons, with a maximum carton weight not to exceed 35 lbs. Piece count per box will vary based on the size and shape of each magnet. If you have special packaging requirements, please let us know when you submit your PO.

Q: What is the cost for shipping?

The cost for shipping is determined by the size, weight, and quantity of your order. We can estimate shipping charges once we have all your order specifications.

Q: What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover or check. Pending credit approval, net 30-day terms can be extended for orders exceeding $1,000.00. If you’d like to establish terms, please let your sales or customer service specialist know.

Q: What is your return policy?

We take great pride in our reputation for quality and value and unconditionally guarantee every item sold against any defect in manufacturing. Our factory must be notified prior to returning any merchandise; return authorization will not be given on materials after 30 days from shipping.

Q: Will my print job be run without proof approval?

No print jobs will be processed without a signed proof approval unless explicitly waived.

Q: What is a copy change?

A copy change is a text change (i.e. an address or phone number change), against any given order, with the same background.

Q: What is a design change?

This is when a logo or background design changes from quantity to quantity against any given order.